1.8
Details
Customer service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Layout of Store
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
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We purchased lawnmower blades at Sears and found that they were the wrong ones. This would not be a problem for most people however the 2 Sears closet to us are 80 miles one way and 100 miles one way.

We were unable to go for a month and were told that we were one day past the return policy of 30 days. I can understand for soft goods but lawnmower blade that do not change I don't. They certainly had others.

And we actually just wanted to exchange them for the correct ones and they said NO. We even talked to the Manager who said we should put an ad in the paper and sell them

Review about: Sears Customer Care.

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $42.

Preferred solution: exchange for the correct blades.

I liked: Tool warrenty, Warranty offer.

I didn't like: Return policy.

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