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The chat representative misrepresented and gave false information and sent a technician gone while i kept I telling him my lawn mower engine is dead. He insisted and promised that after taking a look of the techs can't fix it this charge of $96 will be applied towards new purchase and i will also get 20 to 30% off on my new lawn mower purchase.

The technician came today said the engine is dead collected $96 and said you need to buy new lawn mower and left. Did i really need someone to pay someone to tell me that when i already knew that my engine was dead and tbe reason behind it.

Sears has been providing false information to their customers and misrepresenting. On calling they would not be helpful.

Product or Service Mentioned: Sears Customer Care.

Reason of review: Poor customer service.

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Anonymous
#1327152

Contact the bbb and news media.Rochester NY