Not resolved

In April I took my mover in to my local Sears for warranty service. It is still at the service center. Every time I call to see when I will get my mower back it has been the same answer for the last 3 weeks

"YOUR MOWER WILL BE BACK AT THE STORE NEXT TUESDAY" guess what my mower was not back at the store, so I called the Service Department again today. The same lie came again " IT WILL BE AT THE STORE NEXT TUESDAY".

I could have had it serviced locally in 2-3days.

What takes Sears 7 weeks?

Meanwhile for the last 3 weeks I am paying for a lawn mowing service

If this is what Sears call customer service, why be a customer?

Reason of review: constant lies.

Preferred solution: Let the company propose a solution.

I didn't like: Whole process.

Company wrote 0 public responses to the review from May 27, 2015.
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