I would advise anyone who happens to purchase Sears products to avoid at all cost wasting their money on service contracts. The salesman convinced me to spend $599 on a 5 year repair contract on a professional lawn mower (that was grossly overpriced by the way).
I did buy the service contract and in the past two years I had to cell twice. The customer service person gives you an appointment that is at least 4-6 weeks away claiming that all repair technicians are booked solid. Six weeks later you get a call telling you that they could not locate the part (which is a basic $12 tension spring you can buy on Amazon) and that the appointment was moved to the end of August. Considering that the first call was made on 4/4/2017, a four month wait is very unusual and a way for Sears to avoid meeting their obligations.
It is no wonder they are going out of business. Dishonesty can only go so far. I would NEVER buy anything from Sears in general.
This is a company that will dissolve and disappear for very good reasons. I ended up ordering the part and hiring someone to install it.
Product or Service Mentioned: Sears Protection Plan.
Reason of review: Poor customer service.
Monetary Loss: $250.
Preferred solution: Full refund.
I didn't like: Would never honor the warranty.