9 E Valley Mall Blvd, Union Gap, WA 98903, USA
Not resolved

I bought a zero degree turn expensive lawn mower. It was under a one year warranty and a two year Sears mechanical warranty.

I have numerous times made appointments to have a technician fix a belt that keeps coming off and repair the steering. They have only come out once in the last 9 months and can't seem to fix this machine. I make numerous appointments and they never show up. Nor do they call to say they are cancelling the appointment.

When I called they said I would be the last on the list with another month to wait. Do not buy a lawn mower from them if you plan on having their service technicians come to fix them.

I wonder if this is a game to put you off before the warranty is up. Terrible customer service!

Product or Service Mentioned: Sears Customer Care.

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

Sears Cons: Lack of customer service nor call for cancelled appointment.

  • Horrid Customer Service
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