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I have been trying to get a layaway refund status and no one can tell me anything. My layaway was cancelled because I had been in the hospital. I callee the number in my email asking what's going to happen with my refund. I was told that I could go to the store and get, because I originally put items on layaway in store. I drove 45 minutes to the store, where I was then told I had to wait for it to be mailed. I ask who I could speak with because I was given false information. Someone was called on the phone. This gentleman said he would have my payment expedited that day. I made sure that he had correct address, because everytime I asked for it to be changed, it never was. I was told it was done and to call today for status id not received.

Well I did just that. After speaking with 4 separate people, not one of them could tell me anything. Each one said that they had no access to fund out status. I asked for someone to transfer me to the correct person. The only thing they said was that they can email a request for info, but I wouldn't have an answer for 24 to 48 hours. I asked then for a supervisor and I was told there wasn't any.

To explain my situation, I was in an accident that took my husband's life. I qas released early Monday morning and dealt with the situation than. On Wednesday I got a call that my mother had a heart attack and was critical. This morning I was informed she most likely had only a few days to live. I knew that I would have this check today and that I could fly out to see her one last time.

But alas, nothing and nobody seems to know what to do so that I may get MY money. Except one gal, who said that my card could be refunded. Then she said, but it won't help, cause that takes 3 business days. Very Sympathetic, right??

I need someone that can authorize me to get my money. It is $1200!!

Also, it seems that no one ever changed my address yet again.

Is there anyone that can help me?

Product or Service Mentioned: Sears Customer Care.

Reason of review: Problems with payment.

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RespectfulDog418
#1745068

We are having the same issue, layaway was cancelled, address eas not updated and we keep getting told we have to wait and make sure the check that MAY have been sent wasnt cashed. Its been 2 months and we are getting the same run around