I also wish I seen this website before I purchased my Kenmore Elite fridge in Jan. 2015. Paid several thousand dollars and purchased the $800 extended warranty. In May 2017 the fridge stop working and Sears took three months to repair it. The problem was the compressor and mother board. The compressor was on back order. But Sears fixed it. It worked up until April 2018. However, as of today
the fridge still as of today, Sept. 14, 2018 it's still broke, over 5 months without a working fridge. So sorry I threw my old fridge away that was 20 years old but it was still working, everything but the ice maker.
I have called Sears so many times. Had multiple appts. Sears does not want to replace it or consider it a lemon. Initially, whenever the tech showed they find different things wrong and order the part. Each time they came they said something else was wrong and would not put the part on. Now, I have 5 different parts at my house and have had 4 appointments where the tech has not shown up to put
the parts on including today. When you call to see if they are coming they lie and say yes up until closing time. Then you call and say the day is over and ask why they didn't show. They give you an excuse. First time tech lied and said the tech wrote that I wasn't home. Second time tech said he couldn't find my home(prior techs had no problem finding my home) . Third time they didn't tell me why. Today, they said the truck broke down. Each appointment takes 2-3 weeks when they don't show up. They never call you they just don't show up. I have told friends and family never to purchase anything from Sears. It's a shame Sears get away with this. Not sure what has happen to work ethics in our country these days. I would not be able to sleep at night knowing that I have treated customers so poorly and wrongly. Customers don't
deserve this kind of treatment. I have to take time off from work and then they don't show up. I work hard for my money and now I've wasted it on this lemon Kenmore Elite fridge. I've decided not to purchase expensive appliances or the warranties anymore. So if it goes out then I will purchase another reasonable price appliance because they just don't make things like they use to.
Product or Service Mentioned: Sears Refrigerator Repair.
Reason of review: Poor customer service.