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I purchased an LG Washer from Sears less than two years ago, and purchased the extended warranty master plan. This just after purchasing all of our kitchen appliances with them, along with extended warranties on all.

I discovered rust at the top of the washer, near the dispenser, and contacted Sears. Apparently rust on a nearly brand new washer isn't covered, and they made no attempt whatsoever to be of help. Basically all I got was that I should look at my agreement and see that rust is not covered.

Too bad for you, in other words. Will NEVER purchase anything from Sears ever again.

Reason of review: Damaged or defective.

Monetary Loss: $1200.

I didn't like: Poor customer service.

  • Lg Washer Rust
Company wrote 0 public responses to the review from Feb 22, 2015.
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Anonymous
Massapequa Park, New York, United States #1093118

Just had the exact same experience...my husband's $50 dress shirts all have rust stains. I have an extended warranty but was told rust is not covered.

Shame on Sears for not standing by their products.

This is clearly a defect in the material...a washer gets wet and should withstand rust!!! Will never buy from Sears again.

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