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elderly customer who purchased a sofa that was not delivered on time.therefore, i told sears not to deliver. to return the product. speaking with sears i was told (absolutely) that if returning the sofa i would receive 100% credit on my MC. i asked this question in several ways.always the same answer. BEHOLD !!! they charged me 97.00 as a cancellation for a product they didn't even deliver in timely (promised) manner. sears, you're a liar. you dance around issues with no intention of resolution !!! it's all HYPE !!! i am a disabled 70 yr. old person on fixed income .... no wonder you're sinking !!!!james curet (sears, listen to your own tape !!!!

Reason of review: Problem with delivery.

Monetary Loss: $99.

Preferred solution: Let the company propose a solution.

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