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elderly customer who purchased a sofa that was not delivered on time.therefore, i told sears not to deliver. to return the product. speaking with sears i was told (absolutely) that if returning the sofa i would receive 100% credit on my MC. i asked this question in several ways.always the same answer. BEHOLD !!! they charged me 97.00 as a cancellation for a product they didn't even deliver in timely (promised) manner. sears, you're a liar. you dance around issues with no intention of resolution !!! it's all HYPE !!! i am a disabled 70 yr. old person on fixed income .... no wonder you're sinking !!!!james curet (sears, listen to your own tape !!!!

Reviewer is in unhappy mood. Please immediately contact the author of this review to discuss problem with delivery of sofa and associated monetary loss in the amount of $99. Sears needs to offer any options to resolve the issue according to poster's claims.

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