Not resolved

Purchased a mattress/box springs from On orders over a certain amount they waived their $25.00 haul away fee of your old mattress/box springs.

The day my new mattress/box springs was delivered, they carted my old mattress/box springs to the driveway and brought in the new. Which they had to place on the floor because the frame was not delivered as it was supposed to be the previous day. Then as they were leaving they said they would not haul away my old mattress/box springs because it had dog hair on it. No where was it stipulated that haul away would not be possible for a dirty mattress.

I have been passed around like a football with customer service and so many other representatives of it's dismal.

And still nothing has been done. They are trying to tell me now that because I didn't pay for shipping that they are not obligated to haul away my old mattress/box springs.

Product or Service Mentioned: Sears Pick Up Service.

Reason of review: Deceptive haul away practices.

Monetary Loss: $100.

Preferred solution: I want them to honor their haul away service.

Sears Pros: Price.

Sears Cons: Deceptive haul away practices.

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