The tool manager, Steve, tried to give me the cheaper Evolve series adjustable wrenches with a limited warranty and said my craftsman models were not in stock. Well, the whole display was stocked to the max and it was in eyesight just down the aisle.
I limped down there (disabled vet) and got the two wrenches and put them on the counter and called him out right there for lying. customer service has done nothing and the management will not look at the loss prevention video.
The store manager was rude and backed up Steve by saying that he would never lie. B>S!
Product or Service Mentioned: Sears Manager.
Monetary Loss: $3000.