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My fiance and i were having our bathtub replaced by sears and we paid $2000.00 to get no information at the end like we were told i had to google numbers for contacting sears and i called the corporate headquarters to be hung up on twice we never recieved our tub and they refuse to give us our money back the sales rep told us lie after lie after lie. The bathroom designer they sent out told us they remove anything that needs to be and replace it with no extra charge for any of it.

They informed us this morning after we had to get the run around by multiple employees that they don't touch anything that needs removed you have to call a contractor yourself and pay them before they will do anything. They claim that they will email you all your information about your remodel and they email you nothing leave you with no contact information they take your money and run.

Product or Service Mentioned: Sears Claim.

Monetary Loss: $2000.

Company wrote 1 public responses to the review from Mar 12, 2013.
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Sears Response

Dear Anonymous392191,

My name is Edwin and I work with the Sears Social Media Escalations team. We’re sorry to hear how you feel and the customer experience you have gone though in reference to your tub. If further assistance is needed, we’d like to help. Please send us an email containing your preferred contact information –contact #, screen name (Anonymous392191), phone # used at time of purchase to SMAdvisor@searshc.com. We look forward hearing from you soon.

Thank you,

Edwin C.

Social Media Moderator

Sears Social Media Support

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