7/6/2011 - Requested a repair service for a dishwasher. 7/13/2011 - 1st appointment: No show: Repairman called around 17:30 and told us that he was behind his schedule and was unable to come today: But the Repaiman(or dispatch) reported to Sears that no tech was available in my area that day: got rescheduled for 7/22/2011.
7/22/2011 - 2nd appointment: No show: Repairman called us around 16:00 and told us that he got injured on site and was unable to come today: But repairman or dispatch team reported that the repaiman called I sick in that morning: got rescheduled for 7/30/2011. 7/22/2011 at 17:15, called the customer solutions: told them about the situation: they considered it as life-threatening issue and rescheduled us for 7/23/2011. 7/23/2011 - 3rd appointment: repairman came but needed to order a part: got appointment to come back for 8/6/2011. 7/29/2011 - Ordered part arrived.
8/6/2011 - 4th appointment: No show: repairman called at 15:30 and told us that he will be at our house by 16:30: repairman called again at 17:30 and told us he needed to order additional part for our dishwasher so he can't work on it today: repairman reported to Sears that he needed additional parts:no rescheduling was mentioned: No evidence of any additional parts being order for our dishwasher. 8/10/2011 - got an automated confirmation call for appointment on 8/11/2011: called customer solutions to make sure the "additional parts" was received by the repairman: customer solutions told us that the repairman had all the parts that he needed to work on our dishwasher. 8/11/2011 - 5th appointment: No show: called Blue Ribbon Department at 13:00 and was told that the repairman is running late: we were the 5th house and he arrived at his 4th house at 11:01am: called customer solutions at 16:00 and was told that the repairman has left the 4th house at 15:40 so he will be at our house by 16:30: called customer solutions at 16:30 and was told that he is on his way to our house and he will be arriving in 20minutes: the repairman called us at 17:10 and told us that he can't come out because he needed another repairman to fix our dishwasher: repairman reported to Sears that he needed additional parts: got reshceduled for 8/19/2011. FACTS: these appointments are first come first served basis, but if the repairman doesn't show up, you are bumped to back of the line: Blue Ribbon are limited on making ourbound calls even to customers for two hours a day.
Just for a reminder: this case has been considered as a life-threatening case by the customer solutions.
What a way to treat a LIFE-THREATENING case. Sad but True.
Product or Service Mentioned: Sears Repair.