Mom just wanted to upgrade her new washing machine. She went to store and was told you can only do that by calling an 800 number.
Well, the order for the new one was placed, by phone, and of course, her credit card was charged. That was 4 weeks ago. No call for delivery date and time has occurred yet. Calling customer service is a WASTE OF TIME.
The customer service reps are in the Phillipines! They read from a script and are very hard to understand. I have only purchased Kenmore elite for many years.
I will NEVER purchase another Kenmore product nor will I shop at Sears ever again. They obviously want to go out of business; they are on their way!!!!
Product or Service Mentioned: Sears Delivery Service.
Reason of review: Poor customer service.