I ordered a pair of boots from Sears on Black Friday of this year. The money was deducted from my bank account, but I still hadn't received an e-mail that they had been shipped.
After not receiving any shipping email from them for 2 weeks, I contacted customer service to check on my order. All I heard from them was that my order was ready for pick-up (I guess they had to get it from another store?), and that they would e-mail me as soon as the item was shipped. I waited another week and contacted the same customer service rep that emailed me back saying that I wanted to cancel my order. They said I'd have to e-mail them back saying I want to cancel it and that they'd see what they could do.
So, I did just that, sent an email saying I want to cancel my order. I received an e-mail back saying that they could not cancel my order and that they were working on locating my "lost package" and would let me know something in 5-7 days. This is ridiculous!!
They've basically stolen my money from me and refuse to give it back when they don't have the item I want (Or is it that they don't know where it is?)! I will NEVER shop with Sears again after dealing with this!
Product or Service Mentioned: Sears Shipping Service.
Monetary Loss: $25.