We purchased all new kitchen appliances (over $3500) from Sears to help sell our home. Since we were moving and had no internet access I submitted the rebate by mail in February.
After shopping at my new local Sears store
in June I was given a mail-in rebate form which reminded me I had never received the $75 check for the free appliance delivery. I checked the status of my rebate online and it was not found. I tried calling the number posted online and it was not in service. I found a number on the latest rebate form and called it only to be told they couldn't locate my request.
I asked what I should do and they said they would try to trace it and to call back in a week. Since I had my original receipt I tried to submit my request online and received an automated message that it was past the deadline. After the week went by I called the rebate center again only to be told they had found out that I had submitted the request too late, despite my explanation that I only did that AFTER I had called them and learned they had misplaced my mailed form. I talked to the manager who said the same thing and that I had no recourse.
I went to Sears.com and tried emailing my complaint only to receive an error message. I called the retail service number and got the same answer - after the deadline nothing could be done except write a letter to the corporate office.
I asked for an email address and was given firstname.lastname@example.org which does not work. We have spend thousands of dollars at Sears over the years and I can't believe they would lose a good customer over a $75 rebate.
Product or Service Mentioned: Sears Delivery Service.