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Customer service
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I ordered a group of new appliances for my new house. They screwed up the delivery on 2 out of 4 appliances which resulted in hours of phone calls and wasted time off to wait for deliveries that did not come.

Two appliances were incorrect or defective during delivery!!

Finally, the last two appliances I ordered I ended up cancelling after 14 ...yes 14..phone calls to their lousy customer service number and ordered from Orvilles Appliances who delivered the correct product on the date and time promised with no issues or problems and with excellent customer service. I will never use SEARS or any of their related stores ever, ever again!!!!

Product or Service Mentioned: Sears Delivery Service.

Reason of review: Poor customer service.

Monetary Loss: $1500.

Company wrote 1 public responses to the review from Dec 10, 2014.
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Sears Response

Hi There --

Welcoming new appliances should be an exciting experience, not a hassle. We regret that we did not make this an easy experience for you but are glad to hear you were taken care of in the end. In the future, if you are in need of assistance, please don't hesitate to reach out to us on one of our social channels:

• Sears Facebook: http://on.fb.me/18CwSqp

• Sears Twitter: http://bit.ly/1BK1jbL

Both channels are moderated M-F from 8a-8p CT, Sat-Sun from 8a-6p CT and we’ll take great care of you.

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