I purchased a washer dryer from Sears. It is still under warranty.
When I finally got a repair person here, he didn't know whether the problem was a pump or a clogged drain hose. I have my units stacked and he did not want to pull them out to look. He said the parts would take 3-5 days to arrive. So, I called customer solutions who booked me for the following week and just told me to call if the parts did not arrive.
Well the pump came, but the hose did not. I called on my scheduled day of service and low and behold, I was not on the schedule. They told me they could not come out and do half a job since the hose did not come. I told them I would go buy a hose, but nooooo, they have to wait for their part?
IT's a freakin hose!
I was told their is nobody above customer solutions and she hung up on me because I was so angry. I will never buy from Sears again.
Review about: Sears Repair.
Monetary Loss: $700.