Management (Marta) was rude and unhelpful. I was not listened to, spoken over and treated like one of her employees.
The product I bought was delivered broken. She would not explain my options on how to remediate this situation, only that she will not help me. Walked away from me while I was talking and left me waiting for 30 minutes. Terrible manager, poor customer service.
It was almost as though my presence in the store was unwanted from the start. I waited for 10 minutes to have someone speak with me, and there was no one waiting ahead of me. I will never shop there again.
I think that manager is in the wrong position for her short comings in customer relations. The store location is Montgomery Mall, Bethesda Maryland, her name is Marta.
Review about: Sears Manager.
Monetary Loss: $500.