(23 of 5634 reviews match)
Latest review first
TI brought an over the range microwave. I called every number I could think of for sears to get my microwave serviced or exchange. No one wanted to help. They just wanted more money. Customer care quoted $247.00 to diagnosis and repair . Talked to another they quoted...Read more
On April 22nd I received wonderful news that I had finally been accepted into an apartment after nearly three years of either sleeping in my car or in between temporary homeless shelters. When I became homeless I lost all my furniture and set out immediately in search...Read more
Other Product Review
Possibly the worse customer service I've ever experienced. And I worked for comcast for 10 years.
Wimps? Lady you are a joke! The serviceman that likely completed 12 calls that day, was through this job and had to tell his family again he want see them for dinner! Yes all us techs needs to join together to do something about the problem, but what? These techs are...Read more
This is the Second replacement dishwasher and it is only 1.5 years old . This dishwasher flooded my kitchen due to a faulty hose, motor went up, racks replaced mother board repaired/replaced 3 times. Dealing with customer solutions is a big joke! We have an...Read more
With Official Company Response
We bought a Kenmore washer/dryer set from Sears about 7 years ago with an extended warranty. Front load washer broke down a few weeks ago. Called Sears for extended warranty service and repairman came out and said it was not worth fixing and we were entitled to a new...Read more
I bought a patio set. FROM ***. It was a wrought iron, 3-piece bistro set, 2 chairs, one table. FROM ***. The poured concrete table top had a big gouge out of the side, and a crack running across the entire bottom surface. One of the chairs had two of its connection...Read more
Don't believe the price that is quoted to you over the phone by a Sears Technician. They are *** artists. Sears do not stand behind their customer service or products. Sears corporation apologizes for everything but no resolution is ever reached. I do not trust a...Read more
I clld 1-800-469-4663 to make an appt because my washer wasn't draining water properly. I spoke with Anthony, in which he said to fix my washer, it would cost 214.00 and that would include a year warranty. He made my appt for Saturday, August 18, 2012 between the...Read more
We bought dryer in Feb 2012 and it is well within warranty. It broke in July and they have not since fixed it. Technician did not show up on the first appointment. Showed up the 2nd time and ordered a part which was due to arrive in one week. Part never came so we...Read more
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