State: Maryland City: Baltimore Clear all filters (22 of 5011 reviews match)
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On April 22nd I received wonderful news that I had finally been accepted into an apartment after nearly three years of either sleeping in my car or in between temporary homeless shelters. When I became homeless I lost all my furniture and set out immediately in search...
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2.2
I didn't like
  • Leaving my items outside for delivery
#839709
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Possibly the worse customer service I've ever experienced. And I worked for comcast for 10 years.
1.0
Details
Customer service
#801491
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Wimps? Lady you are a joke! The serviceman that likely completed 12 calls that day, was through this job and had to tell his family again he want see them for dinner! Yes all us techs needs to join together to do something about the problem, but what? These techs are...
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#769031
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This is the Second replacement dishwasher and it is only 1.5 years old . This dishwasher flooded my kitchen due to a faulty hose, motor went up, racks replaced mother board repaired/replaced 3 times. Dealing with customer solutions is a big joke! We have an...
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1.0
#563168
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With Official Company Response

We bought a Kenmore washer/dryer set from Sears about 7 years ago with an extended warranty. Front load washer broke down a few weeks ago. Called Sears for extended warranty service and repairman came out and said it was not worth fixing and we were entitled to a new...
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SearsCares
Sears Response

Dear Anonymous, My name is Brian and I am part of the Sears Social Media Escalations team. We are truly sorry for all the trouble you have encountered with your Kenmore was...

#426391
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I bought a patio set. FROM ***. It was a wrought iron, 3-piece bistro set, 2 chairs, one table. FROM ***. The poured concrete table top had a big gouge out of the side, and a crack running across the entire bottom surface. One of the chairs had two of its connection...
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#353119
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Don't believe the price that is quoted to you over the phone by a Sears Technician. They are *** artists. Sears do not stand behind their customer service or products. Sears corporation apologizes for everything but no resolution is ever reached. I do not trust a...
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#340479
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I clld 1-800-469-4663 to make an appt because my washer wasn't draining water properly. I spoke with Anthony, in which he said to fix my washer, it would cost 214.00 and that would include a year warranty. He made my appt for Saturday, August 18, 2012 between the...
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#340472
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We bought dryer in Feb 2012 and it is well within warranty. It broke in July and they have not since fixed it. Technician did not show up on the first appointment. Showed up the 2nd time and ordered a part which was due to arrive in one week. Part never came so we...
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#339197
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Contact Sears

Mailing Address:
Sears National Customer Relations
3333 Beverly Road
Hoffman Estates, Illinois 60179
United States
Phone:
(888) 204-4019
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With Official Company Response

Next day, my entire basement reeked like gas. I called Sears, they informed me to call my gas company and they said they would call the installers. The gas co. arrived in 30 minutes, found that the gas line was barely connected to the dryer and fixed the problem. 3...
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SearsCares
Sears Response

Center, My name is Kiera and I’m with the Sears Cares Social Media Support team. I would like to apologize for the frustration surrounding your recent experience with our...

#331724
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