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Exchange, Refund and Cancellation Policy
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We bought a mattress and box springs online.The box springs was delivered in the wrong size.

In 2 weeks the mattress had a big hump on one side. We have attempted to return both they said we had to keep 30 days. In 30 days they say they will have to charge us $69 each plus 15% to pick up even though the mattress is defective.

It makes me very sad because Sears has always been such a reputable company.I guess the times are changing.

Review about: Mattress.

Reason of review: Return, Exchange or Cancellation Policy.

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