0 comments

We purchased a Sterns & Foster mattress Nov.2010 from Sears Dept.

Store. The purchase price was over $2,000. In early July I noticed that the side of the mattress was buldging (I have pictures which I sent to Mattress Warranty Exchange and to Corporate office). I was told that it was "normal" wear and tear.

I have had it only 9 months and I have a 10 year warranty. I sent in the ridiculous claim form along with photos and was told we were denied!

Ok, so I complained, called several numbers and one day out of the blue they told me that our claim was reviewed by a Dept. manager and we would be getting a replacement. Wonderful!!

Ok, here is the status. It is now mid-August and have already had 2 delivery dates canceled at the last minute because the mattress they had at the warehouse was dirty and did we still want it?! Huh?? No, I don't want a dirty mattress!

Both canceled dates were because they had a dirty mattress. Now, my new delivery date is August 26. Let's just see if they have another dirty mattress - - I'm sure it is the same mattress - if it exists at all. We have had to *** work and stick around waiting and changing plans last minute.

I'm pissed!! I have dealt with Sears for over 40 years and I will never buy even a paper clip from them again! I hope it gets resolved within my 10 year warranty.

Sucks!!Going to Sterns and Foster and then to Better Business Bureau!

Comments

Terms of Service
Post Comment
Cancel

You May Also Like