I recently purchased a mattress from Sears and paid an extra $25 for old mattress removal. They refused to remove the old mattress because it had a stain on it.
I have complained a number of time with NO response. I finally paid someone $50 to take the mattress away. I insisted on getting my $25 back plus the $50 it cost me.
So far still no response and no refund of the $25. That as far as I am concerned is criminal but what can I do except continue to complain...
Reason of review: Poor customer service.