I'VE HAD THE STOVE FOR A LITTLE OVER A YEAR. I USED THE SELF CLEAN FOR THE FIRST TIME TODAY AND THE TOP OF THE DOOR MELTED.
THIS IS A KENMORE GAS RANGE 79074033313. I GOT BURNED TOUCHING THE MELTED PLASTIC, NOT BADLY. I CALLED REPAIR AND THE WANT ME TO PAY FOR PARTS AND LABOR. RIDICULOUS.
I TRIED TO CALL OTHER NUMBERS FOR SEARS AND WAS ON HOLD TOO LONG. I CAN NOT BELIEVE THIS HASN'T BEEN RECALLED YET. I HAVE HAD KENMORE APPLIANCES FOR YEARS AND NO COMPLAINTS. THIS IS A TERRIBLE FIRE HAZARD AND NEEDS TO BE ADDRESSED.
I HAVE ENCLOSED PICTURES OF THE DAMAGE. IT MELTED HOLES IN THE DOOR.
Product or Service Mentioned: Kenmore 79074033313 Range.
Reason of review: Damaged or defective.
Monetary Loss: $650.
Preferred solution: I WANT IT REPLACED WITH ONE THAT WON'T MELT SELF CLEANING IT.
I liked: Instore sales person, In store sales person bill and dottie, Store and enployees.
I didn't like: Incompetent customer service, Trying to get the defective product fixes free.