600 N Broad St Suite 9, Middletown, DE 19709, USA
Not resolved
4.2
Details
2 comments

I'VE HAD THE STOVE FOR A LITTLE OVER A YEAR. I USED THE SELF CLEAN FOR THE FIRST TIME TODAY AND THE TOP OF THE DOOR MELTED.

THIS IS A KENMORE GAS RANGE 79074033313. I GOT BURNED TOUCHING THE MELTED PLASTIC, NOT BADLY. I CALLED REPAIR AND THE WANT ME TO PAY FOR PARTS AND LABOR. RIDICULOUS.

I TRIED TO CALL OTHER NUMBERS FOR SEARS AND WAS ON HOLD TOO LONG. I CAN NOT BELIEVE THIS HASN'T BEEN RECALLED YET. I HAVE HAD KENMORE APPLIANCES FOR YEARS AND NO COMPLAINTS. THIS IS A TERRIBLE FIRE HAZARD AND NEEDS TO BE ADDRESSED.

I HAVE ENCLOSED PICTURES OF THE DAMAGE. IT MELTED HOLES IN THE DOOR.

Product or Service Mentioned: Kenmore 79074033313 Range.

Reason of review: Damaged or defective.

Monetary Loss: $650.

Preferred solution: I WANT IT REPLACED WITH ONE THAT WON'T MELT SELF CLEANING IT.

Sears Pros: Instore sales person, In store sales person bill and dottie, Store and enployees.

Sears Cons: Incompetent customer service, Trying to get the defective product fixes free.

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Anonymous
#1773607

The same thing happened to me yesterday. Whole house filled with smoke and thankfully the smoke alarm went off.

Is there a recall? Obviously this is tremendously dangers.

Anonymous
#1638419

I have KENMORE. The door melted while cleaning. How is this being resolved ?