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Dear Mr. D'Ambrosio:

President and CEO Sears Holding Corporation

3333 Beverly Road

Hoffman Estates , IL 60179

I want to bring to your attention a terrible episode, which occurred at Sears, located in Jefferson Valley Yorktown Heights NY on 10/5/12.

Two Lands End sales associates [Jeff and an unidentified female] mistreated, threatened, menaced, and verbally abused me during a purchase transaction. I have brought this incident to the attention of the Sears manager Ms. Eva Gardner and to the Lands End Management. I have been a Sears's customer for over 40 years and I have never witnessed such mistreatment by your employees. I have personally spent thousands of dollars at Sears. My family, friends, and co-workers shop at Sears. Are you going to make sure that we are safe while shopping at your stores?

I respectfully request that you look into this matter and make sure that it is properly handled. I would like to know the outcome of your investigation. I cannot feel safe at your store until this matter is resolved.

Respectfully yours,

Hortencia Rivera

Review about: Sears Manager.

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