I had the same problem. We spent the last year redoing our house and, of course, my largest rebate never showed up and they have no record of it.
Ironically, it was sent with another rebate and I received that check for $6. I've contacted them twice regarding this and, each time, they claim that they are not able to help me without my original receipt, etc. It basically becomes my problem and I do not have the time to deal with it. Everyone, note: Home Depot does the same 11% and offers it off at the register!
When they are doing this promotion, go in and purchase anything (even a candy bar) to get your receipt.
The bottom will have the 11% off coupon that you can use on your next purchase at the counter - no issue, no waiting, no problems. It's a great program and does not create issues like this!
Product or Service Mentioned: Sears Rebate.
Reason of review: Problem with delivery.