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I ordered beds from sears they didn't send the right bed andi got a twin frame but no twin bet and the wont give me my money back and I paid cash so they came toget the bed and frame today to take it back to the warehouse and I have no money to get beds with my husband...
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I didn't like
  • Withholding refund
  • Store customer service
  • Order not being completed
#793606
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I have had a few bad experiences with Sears customer service at the Portage Mi location, so I decided it was time to call Sears corporate. After a brief search I found this site and the information I was looking for was listed. I called the Sears number P.C. listed...
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#720258
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With Official Company Response

Sears sells stuff all the time that they can't deliver. I've been trying to get a $2000.00 bed that I paid them for a month ago. Not only that, but they lie about it. Make up all sorts of excuses "bad weather", "truck broke down" all kinds of nonsense. They won't just...
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skullpuppy
skullpuppy

sears is so ***.like maybe 60 percent of the employees are on their cell phones texting when you are not supposed to be on your phone during working hours.almost every commerc...

SearsCares
Sears Response

Anonymous,My name is Tony and I’m part of the Sears Cares Escalations team. We definitely appreciate you letting us know about the mattress delivery troubles that you have en...

#473363
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About 2 years ago, we bought appliances from our local Sears store. Immediately, our dishwasher started malfunctioning. We had purchased the Master Protection warranty specifically for the lemon clause. We called for service and were told that we didn't need...
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#349353
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With Official Company Response

I bought a Country Living sheet set. After one washing, there was a big tear in the pillowcase. I had not kept the receipt because I simply did not anticipate the need to return a sheet set. The store refused to take them back at even the lowest clearance price, or...
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Anonymous
Perplexed

I have a set of sheets I purchased, washed them, put on bed and after laundering second time the sheets will NOT FIT the bed!! I have fought trying to put bottom one on a num...

Anonymous
Maggie

I to bought a set of the same sheets and the bottom sheet has a hole in it. A hole of worn thin material, only this set is not even a year old. I fellow the washing instructio...

#335953
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I purchased a very large item (1,857 dollars total) in June of 2011. I was told to sign up (with this purchase) to Sears "Shop your way rewards" program. I did as instructed since it promised me credit towards their store as a percentage of the items purchased. In...
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Anonymous
Honest John

"FRAUD!!!!!!" I ordered a $200 card that never arrived Sears will not cancel the card or reissueThe card is likely in some employees hands to use as a Holiday Gift or Corpora...

Anonymous
Gene Garcia

I earned 73,293 miles/points using my Sears Citi card this year which pays one pt/mile for every dollar spent. Last month I spent over $13,000 on my card, and paid the balance...

#262140
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Contact Sears

Mailing Address:
Sears National Customer Relations
3333 Beverly Road
Hoffman Estates, Illinois 60179
United States
Phone:
(888) 204-4019
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