Going on 10 days ago I took my microwave into the Barton Creek Store in Austin
Texas. This was after I had scheduled in home service twice and the technician did not make it. This is also after I called and got India twice and spent between 20 and 30 minutes each. I was told that the Barton Creek and Hancock stores had repair centers. I found out when I got there that they did not.
When I took my microwave into the Barton Creek store I was told that it would be shipped to San Antonio and would take a few days before someone could call to tell me how much it would be. On my ticket they said it would be back by the 22nd. It is the 21st and I have not had a call. When I call I get customer service in India who has no idea where it is and can not give me a contact name or number. They have told me more than once that someone from the service center will call me back and to stay near the phone....no return calls.
I have had Sears credit since the early 70ies and am ready to turn it in until customer service comes back to the US.
Product or Service Mentioned: Sears Repair.