I purchased curtains and a curtain rod from sears in October, 2014. I only made the purchase because the website said the customer could return the items to any full service Sears store.
When I received both items, not only were they cheaply made products, the shipping tag said I could NOT return the items to Sears stores and that I would have to ship the items back. The policy promoted on the website is deliberately misleading. To put it simply Sears LIES!!!
I spent more than $28 to ship the items back. I will never shop at Sears again!
Product or Service Mentioned: Sears Shipping Service.
Reason of review: Poor customer service.
Monetary Loss: $28.
Preferred solution: Reimbursement of my shipping expenses.
I didn't like: Their deceptive return policy.