Customer service
1 comment

I purchased curtains and a curtain rod from sears in October, 2014. I only made the purchase because the website said the customer could return the items to any full service Sears store.

When I received both items, not only were they cheaply made products, the shipping tag said I could NOT return the items to Sears stores and that I would have to ship the items back. The policy promoted on the website is deliberately misleading. To put it simply Sears LIES!!!

I spent more than $28 to ship the items back. I will never shop at Sears again!

Product or Service Mentioned: Sears Shipping Service.

Reason of review: Poor customer service.

Monetary Loss: $28.

Preferred solution: Reimbursement of my shipping expenses.

I didn't like: Their deceptive return policy.

Company wrote 0 private or public responses to the review from Nov 27, 2014.
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Sacramento, California, United States #921716

Since my initial review, Sears sent me a store credit for $28.00 to compensate me for shipping expenses for my returned items. This was not my ideal solution, but it was a compromise that I could live with.

While I will never shop on again because of this experience, I will shop at their brick and mortar store because I know that if I'm unhappy with an item, I can take it back to the store. At least, that's what I'm hoping.

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