Our refrigerator stopped working over the weekend. We contacted Sears on Monday to get a repair man to come over, and scheduled an appointment for Tuesday between 8 am and noon.
They said we would get a call before he got here. We got NO call. My wife and dog (who barks at every noise) where home the whole morning. I had an errand to do.
When I got home there was a note saying he was here and gone. Now we will have to wait until Thursday (2 more days). It's August and we have no way to keep food cold.
I talked to a supervisor who told me that the repair guy will get a coaching. I'm sure they will have a good laugh about it.
Product or Service Mentioned: Sears Customer Care.
Reason of review: Poor customer service.
Monetary Loss: $100.
Preferred solution: Price reduction.