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Our refrigerator stopped working over the weekend. We contacted Sears on Monday to get a repair man to come over, and scheduled an appointment for Tuesday between 8 am and noon.

They said we would get a call before he got here. We got NO call. My wife and dog (who barks at every noise) where home the whole morning. I had an errand to do.

When I got home there was a note saying he was here and gone. Now we will have to wait until Thursday (2 more days). It's August and we have no way to keep food cold.

I talked to a supervisor who told me that the repair guy will get a coaching. I'm sure they will have a good laugh about it.

Product or Service Mentioned: Sears Customer Care.

Reason of review: Poor customer service.

Monetary Loss: $100.

Preferred solution: Price reduction.

Company wrote 0 private or public responses to the review from Aug 09, 2016.
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