Our refrigerator stopped working over the weekend. We contacted Sears on Monday to get a repair man to come over, and scheduled an appointment for Tuesday between 8 am and noon.
They said we would get a call before he got here. We got NO call. My wife and dog (who barks at every noise) where home the whole morning. I had an errand to do.
When I got home there was a note saying he was here and gone. Now we will have to wait until Thursday (2 more days). It's August and we have no way to keep food cold.
I talked to a supervisor who told me that the repair guy will get a coaching. I'm sure they will have a good laugh about it.
This reviewer shared experience about poor customer service and wants this business to issue a partial refund as the author lost $100. ramelbe is overall dissatisfied with Sears. Reviewer wants customer support to reach our to him or her ASAP for further discussion of this matter.
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