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2.0
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Customer service
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Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Layout of Store
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Value for money
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Sears was scheduled to deliver a couple of large appliances on a specific date and time, received a phone call and email confirmation from Sears. I lost a day's wage waiting and expecting Sears to fulfill their commitment.

Sears missed that delivery date altogether and never called to let me know they would not be coming. I've contacted the store, warehouse, and 1-800 number and did not receive a satisfactory resolution given the inconvenience caused by Sears. All I received was $25 in Sears Rewards points.

Sears customer service is paltry at best. I intend to tell everyone I know to stay away from Sears altogether given the recent experience.

Product or Service Mentioned: Sears Delivery Service.

Reason of review: Problem with delivery.

Preferred solution: Price reduction.

I liked: Price.

I didn't like: Poor response from sears.

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