I ordered several hundred dollars in tools from sears.com around the 15 of the month. Received the order a few days later only to finds I'm missing almost 200 dollars in tools.
I call customer service first thing Friday morning to have them tell me I can reorder the stuff at 10% and they might refund my money when they do an investigation. I said no I would go somewhere else and I want my money back... Well they can't do anything. Now they are saying they aren't liable ups is because they put the items in the box.
Well the box was not damaged no wholes no dents nothing to loose socket sets and stuff like that. The customer service team has yet to email me the investigation number and stuff I requested even though I have called back every morning requesting it again and again. They continue to ask me the same questions over and over again like they don't even have it documented and they still haven't provided me the tools or my money back.
Keep in mind I'm a mechanic and needed that stuff ASAP which they don't seem to care at all even though I have a baby at home to feed. Never buying from them or an of the subsidiaries ever again!!!
Monetary Loss: $200.