State: Missouri Product: Sears Refrigerator Repair Clear all filters (3 of 167 reviews match)
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I have called the repair number numerous times along with sears. Was told to live out of an ice chest for the time being. After about 2 days wasted on hold and transferred, was told to call a local repair service. I have called several in my area but all declined to...
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Review
#1284069 Review #1284069 is a subjective opinion of poster.
Service
Sears Refrigerator Repair
Reason of review
Poor customer service
1.0
Details
Our refrigerator of 18mos stopped working on wed 5/29/18. when we called sears service they informed us that it would be 10 days before they would be able to service our unit. I called 30mins later a different number number for service from our sales receipt and was...
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1 comment
Et_Tu_Brutae.User
#1499092

One of the things that you can do to attempt and expedited service to have your compressor installed is to contact Sears A & E to potentially have a "pre-qualified" local independent service provider do the installation for you. The details regarding the process can be found in a few prior threads posted here at Pissed Consumer. Frank @ Rochester, NY has some great contact names and phone numbers to help get the process going, and I see that he was kind to have already has listed them above ;).I hope this helps and let us know here at Pissed Consumer how it went for you.Et Tu Brutae.user

Review
#1278719 Review #1278719 is a subjective opinion of poster.
Service
Sears Refrigerator Repair
Cons
  • Poor service and workmanship on product
Reason of review
Bad quality
Loss
$1776
Preferred solution
Let the company propose a solution
Tags
  • Bad Customer Service
  • Awful Warranty Service

Sears in Saint Louis, Missouri - Refrigerator not fixed after five attempts

1.8
Details
The first time a repair man came out and ordered parts, the second time two weeks later not all the parts came in, the third time he came out and didn't check to see if it would work after he put the new parts n the fourth time out he ordered another part, the fifth time he never showed up at all and I waited all day, no phone call nothing, I had to call Sears. Now I'm expected to spend a sixth day waiting all day probably and not until the 11th of Nov. this is NOT EXCEPTABLE! They should be here first thing tomorrow but no the Superviser said that would not happen. So in other words sit on it and wait, wait, wait. This is a very bad business to deal with their customers this way.
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Review
#728521 Review #728521 is a subjective opinion of poster.
Service
Sears Refrigerator Repair
Cons
  • To long of window to wait for service
  • Customer service stinks
Reason of review
Poor customer service
Loss
$1300
Preferred solution
Replacement refrigerater

Contact Sears Customer Service

Mailing Address:
Sears Holdings
3333 Beverly Road
Hoffman Estates, Illinois 60179
United States
Phone:
(888) 204-4019
All Sears Contacts

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