We have purchased many Sears items, i.e.washer, dryer, mowers.
We have a third of an acre and mow between April/May until around October. Long Island has 1.5 million residents here in Suffolk county. Sears has one repairman for Suffolk. When our mower needed service under our contract we waited, and waited for the appointment.
He ( lovely man) said a part was needed and he ordered it. When it came we rescheduled another appointment and again waited. We were paying to have our lawn mowed all summer. When the repair appointment finally came we had spent hundreds of dollars to keep the lawn mowed.
Thanks Sears. Then...our refrigerator broke. Same situation, waited for an appointment, threw away hundreds of dollars worth of food (we buy in bulk from Costco) and again needed a part. Waited for part delivery and another date.
3 repairmen came this time! This to put in one part. Wow! Guess what?
No surprise.I'm not a Sears shopper any more.
Review about: Sears Lawn Mower Repair.
Reason of review: Poor customer service.
Monetary Loss: $550.
Preferred solution: Reimburse me for mowing expense and food loss.