I purchased a recliner in the Sears Store on 12/02/2012. The recliner was suppose to be delivered on 12/20/12.
They did not update my contact info and the recliner never got delivered. Referred to a case manager who screwed everything up even more. This date 01/08/13 and still no recliner. After 2 hrs on the phone with Sears, I get store manager who tells me I am not getting reimbursed for all the problems and he doesn't know how those problems happened.
I call back customer resolution department and get disconnected. Sears is not a reliable business and they don't stand by there mistakes.
They hire inadequate individuals who cannot please a customer. In Sears the customer is always wrong!
Product or Service Mentioned: Sears Manager.
Monetary Loss: $334.