My sears lawnmower has a repair contract through 2014. On 5/18/13, I loaded my lawnmower into my wagon, drove it about 20 miles to the repair shop, and listed the repairs needed as:
1. The bag is loose, and clippings fly out the back into the face of the operator.
2. The lawnmower is difficult to start sometimes.
When the mower was returns from repairs, and I had unloaded it at my home, I found, NOTHING HAD BEEN REPAIRED. In fact, the clippings flying out of the loose bag had worsened. It was difficult to start. AND,
someone had charged $41 for a battery, which was not provided.
My telephone call to customer service, Rosie, resulted in the information I would have to take it back to the repair store, necessitating an extra load/unload on my part.
Rosey, customer service, refused the request that Sears come to my home to do the repairs already charged for with the warranty.
Product or Service Mentioned: Sears Repair.
Monetary Loss: $200.