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Update by user Dec 05

Tried to update review, but your website wouldn't take it.

Update by user Dec 05

Fixed!!!!! I think.

At least it's still working 12 hours later.Three months to fix a freezer!My Kenmore freezer quit working about September 1, and was finally fixed December 4, 2018. Three months later.I waited until November 9 to call , (Executive Customer Service, 847-286-2500) where I got a message saying somebody would get back with me, I called again on November 13, November 14th, November 27th and December 4th. To the best of my knowledge, nobody from you office called.Below are the 17 dates for service that I received from Sears, copied from text messages and emails that Sears sent. And actually all the dates are not there, for example September 24, when a technician came out and ordered more parts.The dates are not in order, because I would call and complain that every time a service man didn’t show up, I had to go to the back of the line and start my wait over again.

Usually a week to 10 days wait each time. They would give me sooner date, but he didn’t show up for those dates either.Here are the messages from Sears:Your Sears service is scheduled for 9/14 8:00AM-5:00PM. Details: https://www.searshomeservices.com/orders/42812085-0008035?phone_number=7068963043. Reply STOP to Cancel.HELP for info.

msg & data rates may applyYour repair appointment is confirmed Service date Oct 2 Technician arrival window* 8:00 AM to 5:00 PM Brand & Product Kenmore Freezer Your Sears service is scheduled for 10/12 8:00AM-5:00PM. Details: https://www.searshomeservices.com/orders/42820517-0008035?phone_number=7069700330. Reply STOP to Cancel.HELP for info. msg & data rates may applyYour Sears service has been rescheduled for 10/15 8:00AM-5:00PM.

Details: https://www.searshomeservices.com/orders/42820517-0008035?phone_number=7069700330. Reply STOP to Cancel. HELP for info. msg & data rates may applyYour Sears service has been rescheduled for 10/24 8:00AM-5:00PM.

Details: https://goo.gl/a7UtNW. Reply STOP to Cancel. HELP for info. msg & data rates may applyYour Sears service has been rescheduled for 11/1 8:00AM-5:00PM.

Details: https://goo.gl/a7UtNW. Reply STOP to Cancel. HELP for info. msg & data rates may applyYour repair appointment has been rescheduled Service date Nov 5 Technician arrival window* 8:00 AM to 12:00 PM Your Sears service has been rescheduled for 11/17 8:00AM-5:00PM.

Details: https://goo.gl/a7UtNW. Reply STOP to Cancel. HELP for info. msg & data rates may applyYour Sears service has been rescheduled for 11/14 8:00AM-5:00PM.

Details: https://goo.gl/a7UtNW. Reply STOP to Cancel. HELP for info. msg & data rates may applyYour Sears service has been rescheduled for 11/20 8:00AM-5:00PM.

Details: https://www.searshomeservices.com/orders/42820517-0008035?phone_number=7069700330. Reply STOP to Cancel. HELP for info. msg & data rates may applyYour Sears service has been rescheduled for 11/19 8:00AM-5:00PM.

Details: https://goo.gl/a7UtNW. Reply STOP to Cancel. HELP for info. msg & data rates may applyYour Sears service has been rescheduled for 11/14 8:00AM-5:00PM.

Details: https://goo.gl/a7UtNW. Reply STOP to Cancel. HELP for info. msg & data rates may applyYour Sears service has been rescheduled for 11/27 8:00AM-5:00PM.

Details: https://www.searshomeservices.com/orders/42820517-0008035?phone_number=7069700330. Reply STOP to Cancel. HELP for info. msg & data rates may applyYour Sears service is scheduled for 11/16 8:00AM-5:00PM.

Details: https://www.searshomeservices.com/orders/42846721-0008035?phone_number=7069700330. Reply STOP to Cancel.HELP for info. msg & data rates may applyYour Sears service is scheduled for 12/3 8:00AM-5:00PM. Details: https://www.searshomeservices.com/orders/42850096-0008035?phone_number=7069700330.

Reply STOP to Cancel.HELP for info. msg & data rates may applyYour Sears service has been rescheduled for 12/4 8:00AM-5:00PM. Details: https://www.searshomeservices.com/orders/42850096-0008035?phone_number=7069700330. Reply STOP to Cancel.

HELP for info. msg & data rates may apply11-26-2018Your Sears service has been canceled. Details: https://www.searshomeservices.com/orders/42846721-0008035?phone_number=7069700330. Reply HELP for info.

msg & data rates may applyYour Sears service has been rescheduled for 11/28 8:00AM-5:00PM. Details: https://www.searshomeservices.com/orders/42850096-0008035?phone_number=7069700330. Reply STOP to Cancel. HELP for info.

msg & data rates may applyYour Sears service has been rescheduled for 12/4 8:00AM-5:00PM. Details: https://goo.gl/v7fcJu. Reply STOP to Cancel. HELP for info.

msg & data rates may apply12-4-2018Your Sears tech is on the way to your location. For Details click https://goo.gl/KF69wt.

Reply STOP to Cancel. HELP for info;msg & data rates may applyFinally fixed on 12-4-2018, I hope

Update by user Dec 03

December 3rd. Freezer still not repaired.

Has been broken since Sept 5th.

Three months, nothing but run arounds. Repairman is scheduled to come tomorrow, again.

Update by user Nov 28

Still waiting on service man to fix my freezer. Because Sears is in bankruptcy, they can not offer you any compensation.

The cannot even extend your warranty for 1 day. I've spent a hundred hours on the phone talking with dozens of people. Originally called for service on September 8. They made three service calls without the parts to fix my freezer.

Sears set up appointment and didn't show up on these dates: Oct 12, 24, 26. Nov 1, 5, 8, 14, 17, 19 ,20, 27, 28.

Now I have appointments for these dates: December 3, 4, 17th. I have emails and texts to verify all these dates, if anyone from Sears cares.

Original review posted by user Nov 16

My Kenmore freezer hasn’t worked for about 3 months. I have a service contract.

Service man came and replaced one part. Freezer still didn’t work. He came back on September 24th and ordered several more parts. He was scheduled to come back and replace these parts on October 12, but didn’t show up.

He’s since been rescheduled for October : 24, 26, ; Nov 1, 5, 8, 14, 17, 19, 20. Yesterday service says he is scheduled for the 27th. This is totally unacceptable by anybody’s standards.

I’ve talked to service and left a Executive Complaint with Mr Lampert’s office. He is the chairman and former CEO of Sears Holdings and founder, chairman, and CEO of ESL Investments.

Product or Service Mentioned: Kenmore Freezer.

Reason of review: Warranty issue.

Preferred solution: I want 2 years of extra service contract added to my service agreements..

I liked: Kenmore products.

I didn't like: Unable to get service.

  • Kenmore Service Contract
Company wrote 0 private or public responses to the review from Nov 16.
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Anonymous
#1598748

Just make sure that when you put it out on the curb for the Trashman or Recyclers that you tape up the doors real good so that no children can play inside of it and get trapped inside. Thank You.

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