I got tired of the promised service calls from Sears then no call and no show.I had several service contracts with Sears and now that they have ran out I now take all my appliance business to Home Depot or Lowe's Building Materials. They both offer service contracts and if the service technician can't make the appointment they have made alternate plans for another appointment within a reasonable time frame sometimes on the same day.
So if I ever need to replace any appliance I go to Home Depot or Lowe's. Sears go jump in the lake!
This is a classic example of a business taking my money and then when I need their help they hide.