Ottawa, Ontario
With Company response Not resolved
1 comment

We bought from Sears a 3 seater sofa and a one seater. First: a few months after purchased, the front bottom of the sofa started to protrude, still under guarantee.

We thought the wood structure would puncture the leather from the inside. It was fixed. Second: an arm of the one seater chair gave way when you supported yourself with your hand - arm to seat on it. Sears not any longer responsible.

Third: now, one of the cushions on the sofa is sinking... I believe it is again the furniture s structure is not the proper one. We acquired a brand new expensive damaged furniture. To us it has been a great disappointment.

What on earth! It was our dream furniture.

Reason of review: Damaged or defective.

Sears Cons: Very dissaponted, Damaged structure of furniture.

  • Nattuzzi Leather Furniture
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SearsCares
Sears Response
#917391

Hello!

We would never want to ruin anyone's idea of their dream furniture.

We want to discuss this matter with your further.

Please reach out to us on one of our social channels so we can best assist you going forward: 

• Sears Facebook: http://on.fb.me/18CwSqp

• Sears Twitter: http://bit.ly/1BK1jbL

  Both channels are moderated from 8am-8pm Monday-Friday and Saturday-Sunday 8am-6pm CT to happily assist our member's with any issues they may have!     Thank you, SearsCares