I have an ongoing issue with a riding lawnmower I bought from sears.Since the end of April a technician has been here 3 times to fix it, he was here yesterday and could not resolve the issue because another issue came up and could not get it started.
I have paid someone $75.00 7 times and will again this week to a cost of $600.00 total I am paying someone else to do my lawn when I paid lots of money for this lawn mower. $500.00's more I can go get another new one. There is one service man that covers Vermont and he lives on the Canadian border which is a 3 1/2 hr. trip to my house in central Vermont.
There is another service man that lives in Manchester, New Hampshire that covers southern Vt. It seems you need to hire more service tecs. for this vast area for the people that need your services! I am getting a mere $50.00 sears gift card for my troubles.
I have been HOURS!!!!! on the phone with agents to try to resolve this issue. One call I was on the phone 3&1/2 hrs. alone and several times I have been put on hold for 20 min.
and then I get disconnected. Barbara, agent #923938 told me I could blame her if things went wrong again but they cannot let me speak with her because I do not have her ext. #. Flying a tec.
in is a little over the top but I am about to take my business to tractor supply. I have spent thousands of $$$$ over the years as a sears customer and do not feel appreciated. I am going further into debt with this issue and it all began with the packaging issue when the part # was right on the packaging but the part # on the belt was not the right #. Someone put the wrong part in the right package.
Look up research reference #229855 and my lawn mower still does not work!!!!
Please!!!! Please!!!!!! Please!!!!!!!
Someone get back to me on this issue.
My phone # is 802-273-3905. My next step is the better business bureau to see if they can find anything wrong with this picture or even the local rutland hereald, I am sure I am not the only one to have a lawn mower from sear in this community that breaks down and has to wait fir this one tec. from Derby, Vt. boarding Canada to fix their mower.
I have been MORE than patient with this.
Please someone get back to me.Thank You, Debra Regimbald
Monetary Loss: $600.