State: Nevada City: Las Vegas Clear all filters (15 of 4824 reviews match)
filters
state:
city:
product:
Show
I am a new home owner and I wanted to buy a washer and dryer from a company that would help take care of me if needed. I spent over $2500 on a Kenmore washer and dryer about 7 months ago. The washer machine has broken 3 times since then. The computer board just stopped...
Read more
#903212
Reply to reviews

Bought a new washer and dryer, they didn't bring the right parts to install them, rescheduled me for a week later with the correct parts. Showed up the next week and before I could answer the guard house call (after they were already 30 minutes late from their...
Read more
1.4
#887056
Reply to reviews
My husband originally took his mother to the Sears Outlook to look for a refrigerator and dishwasher. She picked out a dishwasher, but wasn't happy with the refrigerators. The appliances are set up so you can only see them from the front. When the dishwasher showed...
Read more
1.7
I didn't like
  • Customer service or management
  • Refusal to not fix the problem and the lack of caring
  • Poor management
#858003
Reply to reviews
I order some products online with Sears and they did not have available one of the products. I have been calling them and sending email to get refund and They have just refund me partially after almost one monthof the order and after they cancelled themselves. The...
Read more
Anonymous
fedupwithbadservice

I received a similar message from Dianne D with SearsCares. After reading a few more complaints, I noticed that most have received the same \"generic\" message from SearsCares...

Anonymous
SearsCares

Dear Anonymous, My name is Stephanie L. and I am with the Sears Social Media Escalations team and I have just read your post. We would first like to apologize for any frus...

#309614
Reply to reviews

With Official Company Response

Sears.com has the worst costumer service! I ordered a washer and dryer and all the assesories to go with it. I noticed that only a portion of the 2050.00 dollars I spent was taken out of my account. Called them the next day to see why and was told they have no...
Read more
SearsCares
Sears Response

Danko. Please accept our apologies for the ongoing frustration concerning your online order and your refund. We understand how upsetting it can be not knowing where your fu...

#307748
Reply to reviews
New microwave needed to be repaired. First appointment, repair man needed to order a part to replace. Waited two weeks, and repair man came and asked if we had received the replacement part. Being that we did not have it. The next appointment will take place...
Read more
#217512
Reply to reviews

Sears Blue Crew Service repaired my Kenmore side-by-side refrigerator last week replacing the diffuser/damper which controls the chilled air flow to the refrigerator. The job took less than half an hour, but I was charged $219 for the labor (+ $104 for the part). The...
Read more
Anonymous
Anonymous

YOU HAVE TO BUY A EXPENSIVE SERVICE CONTRACT.IF YOU DONT THEY WILL STICK DIRECTLY UP YOUR ***. SEARS , LOWES, HOME DEPOT. THEREPAIRS ALWAYS COST MORE THAN A NEW ONE. WELCOME T...

Anonymous
redspender

I had a sears "repairman" come to my home today because my 3 year old washing machine is squeaking during the wash cycle. The "repairman" knelt down in front of my machine, st...

#191207
Reply to reviews
The temperature gauge was not working on my refrigertaor and I called to schedule an appointment with Sears Service. The technician came out and said I needed to defrost my refrigerator and he would order parts, returning in 10 days. 10 days came, my fridge was...
Read more
#190866
Reply to reviews
The temperature gauge was not working on my refrigertaor and I called to schedule an appointment with Sears Service. The technician came out and said I needed to defrost my refrigerator and he would order parts, returning in 10 days. 10 days came, my fridge was...
Read more
#190863
Reply to reviews

Contact Sears

Mailing Address:
Sears National Customer Relations
3333 Beverly Road
Hoffman Estates, Illinois 60179
United States
Phone:
(888) 204-4019
More

Sears Recently Discussed

 

Sears is fraud because last year they had a promo which promised to give customers $50 in rebates if they buy $50 or more in Dockers men slacks. I bough $65 in Dockers pants. I mailed the rebate request as required but never got my $50. When I called Sears they said...
Read more
#189960
Reply to reviews