With Company response

I ordered online & chose the store pickup. I was informed the product will be there in a week.

I got an email that the product arrived and I was instructed in the email to wait for the pick up email. After 9 days, it still hasn't come. I called the store and encountered numerous drop calls. Finally, I was able to get in touch with a human being.

I was told that the product is in the store and I can get to the store and MAYBE I WILL BE ABLE TO GET IT or wait for that email. Horrible.

Horrible. Horrible.

Reason of review: Problem with delivery.

Company wrote 2 public responses to the review from Nov 21, 2014.
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Sears Response


Placing an order online for in-store pickup should not be this complicated.

We want to make sure you receive your order and that you are provided with the kind of service you deserve.

We encourage you to reach out to one of the following social channels. Our team would be more than happy to assist you accordingly.

Facebook: http://on.fb.me/18CwSqp

Twitter: http://bit.ly/1BK1jbL

Reach out to us M-F from 8a-8p CT, Sat-Sun from 8a-6p CT and we’ll take great care of you.

Best, SearsCares

Sears Response

Hi There --

Placing an order for in-store pickup should not be this complicated. We regret the lack of customer service you've experienced thus far.

The folks at Sears Facebook page would be glad to investigate this further. You can reach their team here: https://www.facebook.com/sears



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