I bought a refrigerator from their outlet store. It had a bad thermastat.
Within 3 weeks it died and I lost my entire refrig and freezer! I spent alot of time on the phone making an appt for repair which the BEST they could do was 5 days later. Seemed that they couldn't care less that I would be losing all that food. Frustrating!!
Then the food loss online submission. I submitted 2 x, once for my frig and once for the freezer. I called because it froze and only went to $300 ONE TIME. When I called they said it takes time to show up as a claim, so it wasn't in the system yet.
I also clarified why it was tapped out at $300. Apparently I bought a refrig so the freezer is not part of any food loss. WHAT?? I just tried to follow up after a busy summer and since too much time has gone by and my online food loss was not received, I am out of luck.
They sold me a defective appliance!! How sad that Sears would rather have a very annoyed customer, rather than handle this "too much time has past" issue. NEVER again. I will be reporting to BBB.
Shame on you Sears.
No wonder you will be Chapter 11. You lack customer service.
Product or Service Mentioned: Sears Refrigerator Repair.
Reason of review: Poor customer service.
Monetary Loss: $300.
Preferred solution: Full refund.
I didn't like: Replacement guarantee.