Montvale, New Jersey
Not resolved
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I bought a refrigerator from their outlet store. It had a bad thermastat.

Within 3 weeks it died and I lost my entire refrig and freezer! I spent alot of time on the phone making an appt for repair which the BEST they could do was 5 days later. Seemed that they couldn't care less that I would be losing all that food. Frustrating!!

Then the food loss online submission. I submitted 2 x, once for my frig and once for the freezer. I called because it froze and only went to $300 ONE TIME. When I called they said it takes time to show up as a claim, so it wasn't in the system yet.

I also clarified why it was tapped out at $300. Apparently I bought a refrig so the freezer is not part of any food loss. WHAT?? I just tried to follow up after a busy summer and since too much time has gone by and my online food loss was not received, I am out of luck.

They sold me a defective appliance!! How sad that Sears would rather have a very annoyed customer, rather than handle this "too much time has past" issue. NEVER again. I will be reporting to BBB.

Shame on you Sears.

No wonder you will be Chapter 11. You lack customer service.

Product or Service Mentioned: Sears Refrigerator Repair.

Reason of review: Poor customer service.

Monetary Loss: $300.

Preferred solution: Full refund.

I didn't like: Replacement guarantee.

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