I purchased a tablet (Xtreme 7' android) online through Sears to be picked up in the store on 12/1/12. I wanted it in time for Christmas.
My son Juar is 10 and I thought I would try out a less expensive tablet for him. I thought the price was a good buy. I got an email to pick the tablet up (it was ready). I went to the store with my son .
I did not want him to see the tablet because I knew he would get excited so i waited to get home to check the tablet. To my surprise, the tablet was used. There was smudges on the screen and there was stored pictures in the camera. When I tried to type the keys was malfunctioned.
I called Sears to inquire about returns and was told there was no more of these tablets in stock I was told told to come in to do the return. I came in for return on 12/3/12. I purchased with my debit so I expected cash back. I was informed I can't get cash back.
I will get a credit back to my card. I was first told it will take 24 hours. I am still waiting and as of yet, chase has not received any credit for a sears return.
This is the holiday time and everyone is in need of there money. Sears will never have to worry about me buying anything from there store anymore.
Monetary Loss: $70.