I bought a Kenmore Elite washer and dryer set for $1600 from sears. Now out if the warranty the washer was reading F35 I called the service number (clearing people from another country who I could not understand)and told them the code and told them make sure they have the parts.
I wanted over 2 weeks for the service call ... flow switch he said and sold me a rebuilt part and put the switch in (20 minutes) and I paid $360. He then left. I went to wash a load of clothes 3 hours later and F35 again.
I called the non speaking English service department again. Wait 10 days they said .... nope I said no way they found a spot 1 week later. The second day off work and second repair guy (a supervisor they told me ).
He came and told me it is my hose for $99 he will clean it. Ok I said. Now I am at $460. After 3.5 hours the washer was still reading F35.
I asked him please I have spent too much money on this washer and lost wages ... can I get a coupon to go towards a new washer. He said no. He watched utube videos on how to fix my washer and called supervisors and then someone said I don’t know order a flow switch and just have someone else come out - you need to get going.
So he said 1 week they will come out again. I called customer care ... please I just want a credit for everything but the $110 for the first call out - let me go buy another washer. Here I sit 5 weeks later ......
nothing ! I actually got an email about 4 days ago from sears telling me my washer was fixed and I will not be getting a refund !!! I have made a total of 9 phone calls ... 2 missed days of wages ...
5 weeks of laundry mats and never again!
We have 3 rental houses with sears appliances and this is the second terrible experience with them in a row.
Ps. Don’t buy the extended warranty - did that last time to a rental property and they came out and said the issue was not covered in the extended warranty for those who are wondering why I did not buy one for this washer.