Not resolved
Customer service
Product or Service Quality

Ordered a water softener that was installed 11/9/2016. Paid $25.00 to haul away my old unit. On installation day the installer states that his truck was full and that he will pick up the old unit the next day. The next day came and went, the old unit is still here. 4 phone calls and one week later the unit is still sitting in my driveway waiting to be picked up. Worst customer service ever!!!! For this reason I cancelled a refrigerator that I ordered from sears. Keep this up sears and you will lose more customers. No one in your company seems to listen! Realize that there are other stores out there.

Product or Service Mentioned: Sears Pick Up Service.

Reason of review: Poor customer service.

Preferred solution: Deliver product or service ordered.

I didn't like: Installer and customer service.

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