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Ordered a new mattress about 10 days ago. When it was ordered, the order was not placed correctly and only one twin box spring was ordered for a king bed.

On the day of delivery we were told it would be here between 730 and 930 am - at 9 am we got a phone call telling us that it would not be delivered since they didn't have all the pieces. New delivery date and time was sent and they were a complete no show. Called customer service a dozen times and conveniently got disconnected every time. Called the salesman directly, again conveniently he didn't answer and his voice mail was full.

Starting a new thing...SAP.

Standard American Product. Companies in America just don't give a *** about customer service, if they spent half as much time, energy and money on their current customers, they wouldn't have to spend so much time, energy and money on advertising.

Product or Service Mentioned: Sears Delivery Service.

Reason of review: Problem with delivery.

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We are very disappointed to hear that your delivery experience did not go as planned. We regret any inconveniences that were caused as a result of the mishap.

If you need assistance with your delivery, our team would be more than happy to help. Please reach out to us on one of our social channels so we can best assist you going forward: 

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• Sears Twitter: http://bit.ly/1BK1jbL

Both channels are moderated M-F from 8a-8p CT, Sat-Sun from 8a-6p CT and we will gladly assist with your delivery.

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