Not resolved

Placed 2 layaways online within days of each other with (not Sears). cancelled both layaways without telling me and without my request.

Payments were up to date on both. For 5 months I have been "re-routed to" and "emailed from" a number of people but still have been unable to secure a refund for the second layaway. The first was refunded without incident. Absolutely NO ONE in is capable of following a paper trail, let alone a paper trail as convoluted as the one that is housed in (I believe they hire these types by design).

I've utilized their online layaway many times and this is the first time I have experienced any challenges with their service. As a result, I was left with no other option but to file a small claims suit in Illinois due to their blatant indifference.

Reason of review: Order processing issue.

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