Not resolved

I bought a new furnace in November 2013 and it costs 2,530. The sales person offered extended payment option with Sears Home Improvement card which I signed for but the sales rep asked for a credit card guarantee.

Instead of charging the Sears Home Improvement card with extended payments, the full amount was charged to my bank card. I called my bank card, who asked me to contact only Sears. I called the Sears number found at the back of my Sears card which was answered by Citi bank, who told me that they can not help. When I called corporate office at 18002225030 ext 4800, I was asked to call credit dept.

They asked me to contact District office at 7084783146, which I called and I was transferred to different sections, took the information and promised to reverse charges on my bank card and recharge Sears card. All this happened between Nov 20 to Dec 18.

Still the charges were not reversed on my bank card. Sears failed to honor their promise for extended payment.

Product or Service Mentioned: Sears Credit Card.

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