Sears - Never received merchandise

1296 of 4129 Sears reviews

Placed an order online on Dec.5th.I called on Dec.17th and was guaranteed the item would arrive the next day.

It didn't! I called back and they said it would be 3-5 days just to find if the item is going to be shipped!! Are you kidding me?! I needed this by Christmas Eve!

I ordered in plenty of time! I HATE THIS STORE. No wonder they're going out of business!! ...

Oh, forgot to mention that a supervisor hung up on me!! It's bad enough you can't understand a word they speak then they're so disrespectful! I will NEVER make another purchase at Sears.... I did go online to try to view my item and received a pop up stating my item isn't available.

So Sears accepted money for an item they don't have.THAT IS ILLEGAL!

This review is a subjective opinion of a user.
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More Review Details

Customer service

  • What I liked
      No items
  • What I disliked
    • Entire experience
    • Fraud

Reason of review:
Problem with delivery
Preferred solution:
Deliver product or service ordered
Monetary loss:
Product or service
Pendant Necklace
Review category
Luxury / Jewelry
review #572030

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1296 of 4129 Sears reviews

Sears Response Dec 23, 2014 

Hi there!
We do not like to see our members upset with our services. Our online purchasing should be a fun easy process. If you need any further assistance, please reach out to one of our social channels. They are available to assist our members whenever they need help.
• Sears Facebook:
• Sears Twitter:
Both channels are moderated from 8am-8pm Monday-Friday and Saturday-Sunday 8am-6pm CT to happily assist our member's with any issues they may have! Thank you, SearsCares

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