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Customer service
1 comment

Placed an order online on Dec.5th. I called on Dec.17th and was guaranteed the item would arrive the next day.

It didn't! I called back and they said it would be 3-5 days just to find if the item is going to be shipped!! Are you kidding me?! I needed this by Christmas Eve!

I ordered in plenty of time! I HATE THIS STORE. No wonder they're going out of business!! ...

Oh, forgot to mention that a supervisor hung up on me!! It's bad enough you can't understand a word they speak then they're so disrespectful! I will NEVER make another purchase at Sears.... I did go online to try to view my item and received a pop up stating my item isn't available.

So Sears accepted money for an item they don't have. THAT IS ILLEGAL!

Reason of review: Problem with delivery.

Monetary Loss: $55.

Preferred solution: Deliver product or service ordered.

I didn't like: Entire experience, Fraud.

Company wrote 0 private and 1 public responses to the review from Dec 19, 2014.
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Sears Response

Hi there!

We do not like to see our members upset with our services.

Our online purchasing should be a fun easy process. If you need any further assistance, please reach out to one of our social channels.

They are available to assist our members whenever they need help.

• Sears Facebook: http://on.fb.me/18CwSqp

• Sears Twitter: http://bit.ly/1BK1jbL


Both channels are moderated from 8am-8pm Monday-Friday and Saturday-Sunday 8am-6pm CT to happily assist our member's with any issues they may have! Thank you, SearsCares

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